How To Reset Phone Stuck On Google Sign In

Device reset protection (Prototype credit: Android Primal)

Best answer: You need to know the Google credentials of the concluding person who used the phone to gear up it up again. If you forgot yours, there are some tools y'all tin employ that allow Google help you recover things.

Google and the company that made your phone accept some tools in place to assistance forestall phone theft and protect your privacy when information technology comes to resetting your phone. Factory Reset Protection is set so that you'll need to know your phone password or your Google account password before y'all can reset a device and use it as new.

Do I demand to know the old account data?

In all recent versions of Android, one time a phone is tied to a Google account, you need to apply the same account and password to "unlock" it if you reset it.

It's called FRP (Mill Reset Protection), and it's used to make stolen phones less valuable. If you steal my phone, you can't unlock the screen to use information technology, and if y'all reset it through the phone recovery menu, yous need my Google business relationship information to set it upward once again. The best Android phones are valuable. Merely if yous can't utilise my phone, you're less likely to steal it. Or if you've establish a phone and tin't apply information technology, yous'll exist more likely to turn information technology over to the police. Every visitor that makes phones with access to Google Play uses this feature, and some also accept their own version that tin can do the aforementioned thing through their accounts.

Fifty-fifty a great thought seems bad when it keeps you lot from using your phone.

The problem is when you reset your phone through the recovery menu or buy a used phone that still has FRP agile, you might demand to know the account username and password that was last used on the telephone to sync with Google's servers. Resetting the phone through the settings should remove the account before it erases the data, only it frequently doesn't.

Sometimes nosotros forget those details, or if we bought a phone from someone else, we might non be able to become them. While people are ever looking for exploits to work around the FRP lock, one time found, they quickly get patched. (Though sometimes those patches take a while to piece of work their way through manufacturers and carriers, and so it'due south ever worth a Google search.)

Reset your countersign

When this happens on your account, and you accept access from another phone (or tablet or computer), your starting time instinct is to reset your Google account countersign. If you accept unmitigated admission to your business relationship from another device, you tin reset your countersign to regain access to the telephone afterward resetting it. Simply in that location are some things you need to know about that, besides.

When you change the password on your Google account, you lot might not exist able to use the new password on another device for 24 hours (or 72 hours for older phones). This is done to preclude "suspicious" activity, like stealing someone'due south Google password and changing it, and so logging into a device with the new password to harvest someone'southward data (banking information or other financial details like an Amazon account, precisely).

You'll need to wait 24 hours afterward a countersign change before you tin utilize the Google business relationship to ready up a device, and that's a Google decision, not the visitor that made your telephone. But it is washed with the best intentions, and it's better than seeing your depository financial institution account emptied.

What should I do if I don't know the countersign?

In that location are three ways to get in. The first, using the Google business relationship recovery tool, will simply work if you took the time to set up a fill-in phone (and can swap your SIM card with some other phone to get a text) or second email account. Nosotros'll go over how to do that in the next department, just if y'all already did it, you can click this link to start the recovery process.

Make sure your phone is charged and turned on, and make certain you have access to a phone using the recovery number or the recovery account email. If you're using 2-cistron authentication, you'll need a way to authorize your business relationship. If that would normally exist the phone you're trying to unlock, the recovery tool will walk you through the steps to disable 2FA or use a CAPTCHA code.

The adjacent footstep is to reset your account password from some other device, then wait for 24 (or 72 — see above) hours before trying to set up it up. Y'all tin leave the phone powered on or shut it off, just don't attempt to do anything with it while y'all're waiting, or you lot may reset the countdown. Waiting a full day (or three) sucks, merely information technology's better than not having any access to your account and not beingness able to use your phone ever once more.

If you bought used, y'all'd need to contact the original owner for some assistance.

The third option is to try hacking your fashion in. We can't recommend this for anyone, but if you're the kind of person who likes to tinker with your phone's software and think you have found a hack that will bypass the FRP on your phone, it'due south an option. Only know that this could take severe drawbacks if things become wrong and y'all might ruin the phone. And then it's not a good pick for nearly people.

If none of these solutions work, you can effort filling out this form or call (650) 253-0000 to work your mode through the Google Accounts customer service bill of fare. You can also try checking with the visitor you bought the telephone from, as they may have experience solving the effect.

If yous aren't the original owner and don't take access to a manner to recover the account, you'll need to contact whoever you bought the phone from. There's simply no way around this. The seller volition either demand to provide yous with the password, refund your coin, or see y'all somewhere to unlock FRP.

Prevent permanent lockout by setting upwardly account recovery options

Redacted Google Account Verification — Source: Jerry Hildenbrand / Android Primal (Image credit: Source: Jerry Hildenbrand / Android Central)

One time you're finally in, yous should relieve yourself some futurity headaches and set up your account recovery options. Visit your Google account sign-in and security settings page and add together your account recovery options. These tell Google how to send you a token to go into your account if you lot're locked out and will solve all the headaches that can happen when FRP doesn't piece of work as it should. We recommend you provide all the particular you can here.

Call up, just because the FRP "outcome" hasn't hitting you still doesn't mean it never will. Don't think you'll never become locked out of your phone and your account! Take a few minutes and make sure Google can help you make it if needed.

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Jerry is an amateur woodworker and struggling shade tree mechanic. There's nothing he can't have apart, merely many things he can't reassemble. You'll notice him writing and speaking his loud opinion on Android Central and occasionally on Twitter.